Refund policy

We offer a 14-day right of return in accordance with European law. This means that you have 14 days from receipt of your item to request a return.
No stress with returns: take your time trying on your bridal accessories! If you decide against them, that’s no problem at all. Return postage is completely free for you.

To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

 

To initiate a return, please log in here: https://shopify.com/64492077121/account

If your return is accepted, we will send you a return label along with instructions on how and where to send the parcel. Items returned to us without a prior return request will not be accepted.

If you have any questions regarding returns, please feel free to contact us at wecare@moana.one.

 

Damage and issues
Please check your order upon receipt and contact us immediately if the item is faulty or damaged, or if you have received the wrong item, so that we can assess and resolve the issue.

Exchanges
Returning the item you have received is the quickest way to obtain the item you want. If the return is accepted, you can purchase the new item as a separate purchase.

 

European Union – 14-day cancellation period
Regardless of this, you have the right to cancel or return your order within 14 days without giving any reason, provided the goods are being shipped to the European Union. As described above, the item must be in the same condition as when you received it: unworn, unused, with tags attached and in its original packaging. You will also need the receipt or other proof of purchase.

 

Refunds
We will notify you as soon as we have received and inspected your return, and let you know whether or not the refund has been approved. If approved, you will receive an automatic refund to your original payment method within 10 working days. Please bear in mind that it may take some time for your bank or credit card company to process and credit the refund.
If more than 15 working days have passed since we approved your return, please contact us at wecare@moana.one